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At, a purchase is never final. You can return any purchase within 14 days for any reason. No returns will be accepted after 14 days. We must receive your return within 14 days after the date you received your items.

There are a few exceptions to the return policy:

1) No customized poker chips can be returned.

2) If wrapped poker chips are opened, they can be returned, but a 33% restocking fee will be charged.

3) If any other poker chips are returned, there will be a 25% restocking fee.

4) All items returned will be subject to a 25% restocking fee.

5) If you wish to exchange an item in general that is not damaged or was not incorrectly shipped, then your item will be exchanged but shipping charges and a 25% restocking fee may apply.

6) NO opened DVD's or open KEM cards can be returned. There are no exceptions. If you do return them, and they are opened, you will not be refunded. We can not resell opened DVD's, or KEM cards.

7) Shipping and handling charges are non refundable.

To initiate a return:

1) Visit's return submissions page by clicking here.

2) Fill in the application form for a return authorization document.

3) Press the "sumbit" button.

4) Within the next 24 hours, you will receive an email from containing a return authorization document. Your return cannot be processed without this documentation being included with your return. The return authorization will also contain the correct shipping address to
send your return. Returns will not be accepted, and refunds will not be awarded, for items shipped to the wrong address, or for items returned without the appropriate
return authorization document.

If you want a replacement for a damaged item or wrong item shipped, please let us know. We will send a replacement.

If you want a refund and do not want a replacement, please inform us if this also.

Your full purchase price will be refunded to you upon the return of the product (less shipping and handling or any applicable re-stocking fees). The product must be in new condition and in the original packaging to receive consideration for a refund. There are a few exceptions as seen above. Your credit will be issued in the same manner payment was made to PLEASE ALLOW 3 WEEKS for credits to be issued.

We want your shopping experience to be a pleasant one and if there is an occasion you need to return an item we have a no questions asked policy.


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Southern Gaming Solutions, LLC prides itself on our top notch customer service and support. Please click the link above to learn more about our shipping and return policies, as well as our general customer service faq..
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